Our mobile gaming platform is dedicated to delivering engaging, high-quality entertainment experiences for users across the globe. We understand that user satisfaction is key to our success and that sometimes, purchases made within a mobile game—whether for digital content, in-game currency, subscriptions, or other services—may not meet expectations. This Refund Policy outlines the terms and conditions under which refunds may be considered for transactions made on our mobile gaming apps. General Refund Eligibility Refund requests must be submitted within 3 days of the original transaction. We provide refunds under limited circumstances and primarily in cases where technical errors, unauthorized purchases, or significant service disruptions occur. To be eligible for a refund, the following conditions must apply: The request is made within the 3-day window from the purchase time. The item or service has not been used, consumed, or significantly altered. The issue is not due to buyer's remorse or misunderstanding of the game content. The request is reasonable, and the player has not repeatedly requested refunds in the past, which may indicate abuse of our policy. Ineligible Transactions Refunds will not be granted in the following situations: If the digital item (e.g., coins, skins, lives, boosters) has been used in any way. Purchases made through promotional offers or limited-time bundles. Subscription fees after the subscription period has started. Requests made more than 3 days after purchase. Differences in gameplay experience based on device performance. Minor bugs or issues that do not prevent general gameplay. We also reserve the right to deny refunds if we suspect refund abuse or fraudulent activity, including excessive refund requests or chargebacks. In-App Currency and Virtual Items All in-game currency and virtual goods are considered non-transferable and non-refundable once used. If a purchase of in-game currency fails to be delivered, users may contact our support team for resolution. In such cases, we may either restore the item or issue a refund after reviewing the account. Subscription Services If you purchase a subscription to unlock premium content or additional game features, you can cancel it at any time through your app store settings. Refunds for subscriptions are typically not available once the current billing cycle has begun. However, we may grant refunds in certain cases involving technical issues or accidental renewals if reported promptly. Unauthorized Purchases If you suspect that an unauthorized purchase has been made through your account, you must report it immediately. We will investigate such incidents and, if appropriate, offer a refund. We encourage users to secure their devices and enable parental controls to avoid accidental or unauthorized transactions. Game Performance and Compatibility We are committed to providing a smooth and enjoyable gameplay experience. However, performance may vary depending on the device, operating system version, and internet connection. We do not issue refunds based on individual device incompatibility if the app meets general system requirements. How Refunds Are Processed Approved refunds are typically issued to the original payment method. Please note that it may take a few business days for the funds to appear, depending on your financial institution or app store policies. For purchases made through third-party platforms (e.g., Apple App Store or Google Play), refund requests must comply with their terms. Policy Amendments This refund policy may be updated to reflect changes in regulations, technology, or service offerings. We encourage users to review the current policy regularly within the app settings or on our website. Final Note We strive to make mobile gaming enjoyable and fair for everyone. While refunds are limited due to the digital nature of our products, we value our users and aim to resolve any concerns with professionalism and integrity. Our priority is to ensure a positive experience within the scope of what mobile gaming offers.